Responsible gambling

As a valued player at Burning Chilli X, we want to ensure that your gaming experience is both enjoyable and safe. We take responsible gaming seriously and have implemented various measures to help you maintain control over your gaming habits.

Self-Exclusion

If you feel that your gaming is becoming too intense or affecting your daily life, please consider self-excluding from our platform. This will prevent you from accessing our site for a set period of time, giving you the opportunity to reassess and address any issues.

To self-exclude:

1. Contact our support team via email or live chat.
2. Provide us with your username and date of birth.
3. Specify the duration of your self-exclusion (minimum 6 months).

Reality Check

We understand that it's easy to get caught up in the excitement of gaming, but we also want to encourage you to maintain a healthy balance between gaming and other aspects of your life.

To help with this, we offer a reality check feature:

1. Click on the "Reality Check" button while playing.
2. This will prompt a pop-up window displaying the time spent playing, deposits made, losses incurred, and wins achieved since your last reality check.

Deposit Limits

To prevent over-spending or financial difficulties, you can set deposit limits for yourself:

1. Log in to your account and go to the "Settings" page.
2. Click on "Account Settings" and select "Deposit Limits".
3. Choose a limit that suits your budget, and we'll ensure it's applied to all deposits.

Loss Limits

If you're concerned about losing too much money while gaming, consider setting a loss limit:

1. Log in to your account and go to the "Settings" page.
2. Click on "Account Settings" and select "Loss Limits".
3. Choose a limit that feels comfortable for you, and we'll restrict your losses accordingly.

Cooling-Off Period

If you need a break from gaming or require some time to reassess your habits, consider taking a cooling-off period:

1. Contact our support team via email or live chat.
2. Specify the duration of your cooling-off period (minimum 24 hours).

Responsible Gaming Tools

We've partnered with leading organizations to provide you with access to additional responsible gaming tools:

1. Gamban: A free, downloadable software that blocks gambling sites and apps on your device.
2. BetBlocker: A tool that helps you set limits, block sites, or take a break from gaming.

Please note that these tools are not part of our platform but can be accessed through external websites.

Seeking Help

If you're struggling with problem gaming or experiencing difficulties, please don't hesitate to reach out:

• GamCare: A UK-based charity providing confidential advice and support for individuals affected by problem gaming.
• GAMBLEAWARE: An international organization offering resources and guidance for individuals dealing with gambling-related issues.

Burning Chilli X's Commitment

At Burning Chilli X, we're committed to ensuring your gaming experience is both enjoyable and safe. We strive to provide a supportive environment that encourages responsible gaming practices.

If you have any questions or concerns about our responsible gaming measures, please don't hesitate to contact us.